What is your return policy?
For returns, email for a call tag and return authorization. The purchaser is responsible for the cost to return the items to the manufacturer.
Unfortunately, we’re unable to offer returns if:
1) the light has been installed or used;
2) the product is not in the original box;
3) it was a custom, made-to-order item;
4) it was a sales item;
5) it’s not a Filament item;
6) you purchased 5 or more of the same item. Returns may be subject to a restocking fee (this is determined by the manufacturer).
You can learn more here.
" My joy at Filament is helping people who feel overwhelmed and even fearful about their lighting project. They may not know where to start or even what questions to ask, but by the end they feel empowered with knowledge and excited about the result. Filament's return rate is less than 5% and that is our advantage (chains have a return rate of almost 45% for lighting). This is because we really take time to guide our customers, and we enjoy it! "
ILLUMINATE THE POSSIBILITIES
7123 France Ave S
Edina, MN 55435